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Following are the answers to our most frequently asked questions.  

Got questions? We got answers! Our Frequently Asked Questions page has all the ins and outs of hiring items from Kelly Ann Events.  

How does the Wishlist work?

The Wishlist is a fabulous way to keep track of all the goodies you are after! And the process is super simple.

  1. Browse through the categories of items in our shop or use the handy search box. Click on an item to bring up the details  (such as dimensions, colours, quantities available etc)
  2. Add the item’s you like to your Wishlist. The system will tally up your prices as you go making it super-easy to keep within your budget.
  3. Make sure you include your event date & venue on your contact form, then hit SEND when done. A copy of your completed Wishlist is also sent to your email so you can easily refer back to what you enquired about.  
  4. We’ll be in touch ASAP to confirm availability and to answer any questions you may have.
  5. If all looks good, a 50% deposit is required from you to confirm the goods.
  6. The remaining balance is due 2 weeks prior to your event. 
Do I have to use the Wishlist?

No absolutely not! It is the easiest and quickest way of booking, but you can also email through your enquiry, call us or visit in person. We do however recommend you fill it out so when we do meet, we have an idea of what pieces you have in mind. 

What if I canít find a particular item I need?

If you are looking for something in particular and you can’t see it in the online store – please ask us! Tucked away in every nook of our factory is a lot more vintage goodness than is shown on the website. 

What if I donít know where to start?!

That’s absolutely fine, we love a blank slate and we’re here to help! We encourage you to come into the Showroom to have a chat and cruise the shelves. Bring in any notes, Pinterest boards, magazine photos, or scribbles in a notebook you may have of things that have piqued your interest. We’ll listen to what you have thought about so far and provide some recommendations. Seeing items in the flesh are a great way to get a feel for what you do or don’t like. 

Can I visit your Showroom and view the items?

Absolutely! Are you free now? We LOVE visitors! There’s nothing quite like seeing something in real life to kick-start your imagination.

Sip on a latte while you browse the shelves of items for hire, we even encourage you to have a play with our mix n match centrepieces (it’s kinda like a brides playground!) 

Showroom Hours:

Monday: 10.00am - 3.00pm
Tuesday: 10.00am - 3.00pm
Wednesday: 10.00am - 3.00pm
Thursday: 10.00am - 3.00pm
Friday: By appointment only
Saturday: 9.00am - 12.30pm 
Sunday: Closed

No appointment is necessary during our open hours. If you are unable to make it during these times, contact us  to arrange an appointment on an alternate day.

What kind of events do you work on?

If it’s an event, than we already love it! Weddings, Bridal Showers, Milestone Birthdays, Baby Showers, 1st Birthdays, themed parties, photo shoots, Corporate dinners, Expo Stands – every event can benefit from a rustic touch and we love the variety of working on them all – big or small! 

Can you deliver?

Sure can! We offer a delivery and collection service for all our items. This service gives you one less item to keep off your To-Do list! 

As each booking is different, delivery fee’s are custom quoted depending on:

  • the amount of items hired and the vehicle required to transport them safely in 
  • the manpower required 
  • the time available to deliver/collect 
  • and distance to be travelled

Once we have an idea of all this, we can then give you an accurate price. 

How long is the Hire Period?

For a DIY booking, the hire period is generally 4 days, giving you plenty of time to setup, enjoy your event and bring them back. If you do need extra time on either end just ask. We are pretty flexible and understand everyone’s circumstances are different. 

When can I pick up my Hire items?

As a guide, pick up takes place generally 1-2 days before your event. So if your event is on the weekend, you can collect your goodies on the Thursday or Friday before-hand. Depending on what you have hired, you must have a suitably enclosed vehicle. Many of our items are of a delicate nature and don’t like to be exposed to the elements! 

When do I have to return my items to you?

If your event is taking place on the weekend, return is to our Ferntree Gully Showroom on the Monday after your event. 


Iím organizing my own wedding. Can you Coordinate the setup on the actual day?

Yes absolutely! While you may be a fabulously prepared and organized bride, no one wants to get a phone call to hear your caterer has a flat tyre on the way to your venue while you’re sitting in the makeup chair! Let us deal with that! Head on over to the Coordination page and read more about our On-the-Day setup and coordination services.  COORDINATION PAGE COMING SOON

What forms of payment do you accept?

We accept Direct Deposit, Cash and Credit Card (fee’s apply). All payment methods and bank account details will be listed on your invoice.  

Can I add extra items to my booking?

Yes, of course! The more the merrier.