Please Note: Our minimum spends are $250 for DIY orders and $500 for orders requiring delivery.
Home   >   Customer Info   >   FAQs

F.A.Q.s

Got questions? We've got answers!

Our Frequently Asked Questions page has all the ins & outs of hiring items from Kelly Ann Events.  

What does Kelly Ann Events do?

Kelly Ann Events is an event management business, offering event management services, as well as furniture and decor hire items. We are located in Chirnside Park, Victoria.  

Do you have a Showroom where we can view the items?

Our Showroom has recently closed to visitors. We will advise on our website when we reopen for visitors in mid-2022.  

How early should I order my items?

We don't mean to sound cliche, but as early as possible is always best, especially if your event falls between the months of October - April. 

Some of our items are unique, one-off pieces and once these are booked by someone else, they will be unavailable for further enquiries for that weekend. 

You don't need to confirm your entire order at once. It's absolutely no problem at all to book in the items you know you absolutely require, and then you can add in further items down the track once your planning process continues. That way you won't miss out on the pieces that you love! 

How long is the Hire Period?

For a DIY booking, the hire period is generally 4 days, giving you plenty of time to setup, enjoy your event and bring them back. If you do need extra time on either end just ask. We are pretty flexible and understand everyone’s circumstances are different. 

Can you deliver and setup?

Sure can! Delivery and collection is available for hire orders over $500. Fees are calculated per event and are additional to your hire costs.

There are several factors we need to consider when calculating delivery, setup and collection charges. 

These include:

  • the amount of items hired and the vehicle required to transport them safely in
  • the manpower required to load the items at our factory, unload at your event, set everything up & return back to our factory (then we do all that again in reverse to pack-down)
  • How much time is allowed to set up by the venue (the less time, the more staff required)
  • Venue accessibility such as; distance from loading bay to event space, sets of stairs with no ramp or lift to allow use of a trolley etc
  • After hours collection times (ie Midnight pack downs will be at a higher rate due to staff penalty rates)
  • Day and dates (Sundays and public holidays will be at a higher rate due to staff penalty rates)
  • Transport costs such as the distance to be travelled, diesel, tolls and parking fees

Once we have a clear idea of all these factors, we can then give you an accurate price for your delivery, setup and collection.

Can I add extra items to my booking?

Yes, of course! The more the merrier. Let us know as soon as possible so we can check availability.

Do I need to pay a deposit?

Yes, a 50% deposit is required to lock in your items and (if applicable) our delivery & setup service. Your booking and hire items will not be confirmed until a deposit has been received and receipted by our team. 

Do you have a minimum spend?

Yes, our minimum spend for DIY hire is $250.

Our minimum spend for using our delivery services (delivery at an additional cost) is $500.

What forms of payment do you accept?

We accept Direct Deposit, Cash and Credit Card (fee’s apply). All payment methods and bank account details will be listed on your invoice.  

When can I pick up my Hire items?

As a guide, pick up takes place generally 1-2 days before your event. So if your event is on the weekend, you can collect your goodies on the Thursday or Friday before-hand. Depending on what you have hired, you must have a suitably enclosed vehicle. Many of our items are of a delicate nature and don’t like to be exposed to the elements! 

What if I canít find a particular item I need?

If you are looking for something in particular and you can’t see it in the online store – please ask us! Tucked away in every nook of our factory is more rustic goodness than is shown on the website. 

When do I have to return my items to you?

If your event is taking place on the weekend, return to us is on the Monday after your event. If you will be unable to return on the Monday following your event & need to schedule another time, please let us know as early as possible. 

 

What kind of events do you work on?

If it’s an event, than we already love it! Weddings, Bridal Showers, Milestone Birthdays, Baby Showers, 1st Birthdays, themed parties, photo shoots, Corporate dinners, Expo Stands – every event can benefit from a rustic touch and we love the variety of working on them all – big or small! 

How does the Wishlist work?

The Wishlist is a fabulous way to keep track of all the goodies you are after! And the process is super simple.

  1. Browse through the categories of items in our shop or use the handy search box. Click on an item to bring up the details  (such as dimensions, colours, quantities available etc)
     
  2. Add the item’s you like to your Wishlist. The system will tally up your prices as you go making it super-easy to keep within your budget.
     
  3. Make sure you include your event date & venue on your contact form, then hit SEND when done. A copy of your completed Wishlist is also sent to your email so you can easily refer back to what you enquired about.  
     
  4. We’ll be in touch ASAP to confirm availability and to answer any questions you may have.
     
  5. If all looks good, a 50% deposit is required from you to confirm the goods.
     
  6. The remaining balance is due 2 weeks prior to your event. 
Do I have to use the Wishlist?

No absolutely not! It is the easiest and quickest way of booking, but you can also email through your enquiry, call us or visit in person. We do however recommend you fill it out so when we do meet, we have an idea of what pieces you have in mind. 

Iím organizing my own wedding. Can you Coordinate the setup on the actual day?

Yes absolutely! While you may be a fabulously prepared and organized bride, no one wants to get a phone call to hear your caterer has a flat tyre on the way to your venue while you’re sitting in the makeup chair! Let us deal with that! Head on over to the Coordination page and read more about our On-the-Day setup and coordination services.  COORDINATION PAGE COMING SOON

Do you charge extra fees for late night pickups and Public Holidays?

Yes, we do. Night rates for labour and delivery are in effect after 10pm. Sunday and Public Holiday events will also inccur additional charges. This is to cover increased staff penalty rates that we are required to pay our team.